All Phone Number Locations in Silent Hill Townfall
Updated 2026-11-07 · Category: Collectibles
Silent Hill: Townfall has 13 phone numbers, according to PowerPyx's phone number guide, and calling all of them unlocks the Cold Calling trophy. They are spread across Parts 1 to 4: three service numbers on the flyer beside the first phone in Town Square, seven printed on maps, notes and posters, one given to you by Dr. Glenn, and two you only hear by calling 946. Most numbers only connect in the chapter and area where you find them, and some only as the character who can use them. A call is only recorded once you have listened to the whole message and the line hangs up by itself.
An imagined editorial scene, not an actual collectible, frequency, document or pickup location.
Silent Hill Townfall Wiki · AI-generated original illustration · Material statementAll 13 phone numbers, in the order you find them
Numbering and details follow PowerPyx. Each chapter links to that chapter in our walkthrough. Numbers in brackets, such as Town Square (5), are markers on the in-game area map.
Number 9 step by step: the Medical Centre phone puzzle
| # | Number · who answers | Chapter | Where you find it | When and as whom to call |
|---|---|---|---|---|
| 1 | 900 · Emergency Services | 1 · Cold Open | "Your Local Services" flyer to the right of the first phone booth, Town Square (5) | Simon, straight away at that booth |
| 2 | 010 · Operator | 1 · Cold Open | Same flyer | Simon, straight away |
| 3 | 100 · Save Yourself | 1 · Cold Open | Same flyer | Simon, straight away; 100 saves the game from any phone |
| 4 | 496 0496 · Tourist Center | 1 · Cold Open | Printed on the bottom of the Shorefront map | Any time; it is added to the list whenever you call |
| 5 | 496 0244 · The Haldane Hotel | 3 · A Connection | Bottom of the Hotel Reception Notice, or other hotel documents | After you have left the hotel |
| 6 | 496 0842 · Unknown | 3 · A Connection | You are told it when you dial 946 at the Town Square booth | Back in Town Square during Chapter 3; before that it will not connect properly |
| 7 | 0163 296 0595 · St. Amelia District Council | 5 · Zoe: Rounds | Bottom of the Water Warning document, Zoe's house | Zoe, on the phone in her house; it will not connect as anyone else |
| 8 | 496 0103 · Zoe Ellis | 5 · Zoe: Rounds | Mr. Stewart's house: inspect the phone, then the folder to the right of the answering machine | Zoe, which triggers the pager notification |
| 9 | 496 0556 · D. Glenn | 5 · Zoe: Rounds | Medical Security Note, on the security booth outside the Medical Centre | Zoe; required for the story |
| 10 | 5353 · Hospital Storage | 7 · Zoe: The Patient | Given to you by Dr. Glenn | Zoe, on the reception phone; required for the story |
| 11 | 946 · W H O Dial Back Service | 10 · Missing Parts | Poster on the right inside the phone booth where the chapter starts, Clara Woods Estate ground level | Simon, from that booth |
| 12 | 496 0112 · Unknown | 10 · Missing Parts | Given to you when you call 946 | Simon, calling back from the same pay phone |
| 13 | 496 0993 · CEG Lockers | 10 · Missing Parts | Top-left corner of the locker barcode clues | Simon, during the Clara Woods section |
When a call does not connect or does not count
PowerPyx says numbers generally have to be called at the point you can learn them. A number will not connect for a character it does not belong to, or from a different area. Check these in order:
- Listen to the end. For most numbers the call only counts once the whole message has played and the line hangs up automatically. Hanging up early is the most common reason a number is missing.
- Check the character. 0163 296 0595 only connects as Zoe, and 496 0103 has to be called as Zoe to trigger the pager.
- Check the chapter and area. 496 0842 can be heard before Chapter 3, but it only connects once you call it back in Town Square during that chapter.
- Check that you have the source. 496 0842 comes from calling 946, and 496 0112 comes from calling 946 in Clara Woods, so the first call has to happen before the second.
- If you have already left the area, reload an earlier save. Earlier areas close behind you, so a missed number cannot be called later in the same run.
Why the Discovered Phone Numbers list can mislead you
Completed calls are tracked in the Discovered Phone Numbers display, but PowerPyx notes it is not a full record of what you have called. The game only shows the numbers that the character you are playing can call right now. A number missing from the list as Simon may simply belong to Zoe, and the reverse.
Keep your own tick list against the table above. It is the only reliable way to know that all 13 have been dialled.
One oddity: 946, the W H O number, is only printed in Chapter 10. You can still dial it in Chapter 3 on a first playthrough to get 496 0842, even though the game has not shown it to you yet.
The trophy and what it asks
Cold Calling needs each number called, not only found. PowerPyx's collectible guide says collectible progress carries over between playthroughs, so a number you missed on one run can be called on the next.
Cold Calling: the trophy on its own
| Trophy | Requirement |
|---|---|
| Cold Calling | Call all the phone numbers found in St. Amelia |
| Reject The Help | After meeting Richard, do not use a phone to save the game |
Phones are your save points
Dialling 100 saves the game from any phone, so you will be at phones throughout the run anyway. Check the table whenever you stop to save.
The Reject The Help conflict
Reject The Help forbids saving at a phone after you meet Richard. Its wording is about saving. Our source material does not say whether dialling a collectible number also counts as using a phone for this trophy.
All 13 numbers are in Parts 1 to 4. If you want to be safe, collect them on one run and attempt Reject The Help on another.
An imagined editorial scene, not an actual collectible, frequency, document or pickup location.
Silent Hill Townfall Wiki · AI-generated original illustration · Material statementWhat our material does not cover
The list, locations and calling rules come from PowerPyx; we have not dialled them ourselves. The material does not describe what each call says, what happens if you call a number as the wrong character beyond it not connecting, or whether calling a number counts against Reject The Help.
Silent Hill Townfall FAQ
How many phone numbers are in Silent Hill Townfall?
- Thirteen, according to PowerPyx, found across Parts 1 to 4. Calling all of them unlocks Cold Calling.
Why did a phone number not count?
- Usually because the call ended early. Most numbers only count once the whole message has played and the line hangs up by itself. Some also need the right character or chapter.
Which numbers have to be called as Zoe?
- 0163 296 0595 (St. Amelia District Council) only connects as Zoe, and 496 0103 (Zoe Ellis) has to be called as Zoe to trigger the pager. 496 0556 and 5353 are also called as Zoe, as part of the story.
Why is a number missing from the Discovered Phone Numbers list?
- The list only shows numbers the current character can call, so it is not a full record. Check against the table on this page.
Can I call a missed number later?
- Not in the same run once you have left the area. Reload an earlier save, or call it on another playthrough; collectible progress carries over.
